Bug Club Troubleshooting
Below you will find guidance on how to manage your device if your child's Bug Club account is not working due to Pop ups.
Turning off your Pop-up Blocker
When using some resources, such as Bug Club books, Pop-up Blocker will need to be turned off, as the resources open in a new window.
To change Pop-up Blocker settings, please follow the below instructions:
In Internet Explorer, go to Tools (if the Tools tab is not visible press the “Alt” key on your keyboard). Select “Pop-up Blocker” then “Turn off Pop-up Blocker”:
In Chrome, go to the following web address: chrome://settings/content. Scroll down to “Pop-ups” and select “Allow all sites to show pop-ups”:
In Firefox, go to Tools (if the Tools tab is not visible press the “Alt” key on your keyboard) then select “Options”:
Click on "Content” then untick “Block pop-up windows”:
In Safari, go to “Safari” and untick “Block pop-up windows”:
Clearing the Cache
Once you have disabled the Pop-up Blocker, you may find that resources are still not opening.
Firstly try a forced refresh, by pressing "Ctrl+F5", to see if this makes any difference. If not, it may be necessary to clear your cache.
Note: for both Windows & Apple Macintosh browsers, you do not have to clear your saved passwords, auto-filled data, download history, unless you want to.
To clear your cache on a Windows PC, simply press "Ctl+Shift+Delete" to bring up the "Delete Browsing History" option in your browser. From here you can then delete the appropriate history files.
In Safari, go to "Safari" and select "Empty Cache”, then click “Empty”:
For any other web browser on an Apple Macintosh, press "Shift+Command+Delete" to bring up the "Delete Browser History" option then delete the appropriate history files.
Allowing pop-ups on iPad
To enable pop-ups on iPad, select “Settings” on the main screen:
Scroll down the left-hand menu to “Safari” and select it:
Beside “Block pop-ups” on the right-hand part of the screen, there will be a switch. Drag this switch to the right. It should turn from green to white:
Finally, scroll down further to “Clear cookies and data”. Click “Clear” in the pop-up that appears:
Even after you have enabled pop-ups in Safari, a prompt like this will appear when you try to open resources on an iPad:
Click “Allow” to allow the resource to open in a new window. If you click “Block”, you will not be able to view the resource.
If you continue to have problems after following these instructions, try restarting your iPad.
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