Below you will find guidance on how to manage your device if your child's Bug Club account is not working due to Pop ups.

Turning off your Pop-up Blocker

When using some resources, such as Bug Club books, Pop-up Blocker will need to be turned off, as the resources open in a new window.

To change Pop-up Blocker settings, please follow the below instructions:

In Internet Explorer, go to Tools (if the Tools tab is not visible press the “Alt” key on your keyboard). Select “Pop-up Blocker” then “Turn off Pop-up Blocker”:

In Chrome, go to the following web address: chrome://settings/content. Scroll down to “Pop-ups” and select “Allow all sites to show pop-ups”:

In Firefox, go to Tools (if the Tools tab is not visible press the “Alt” key on your keyboard) then select “Options”:

Click on "Content” then untick “Block pop-up windows”:

In Safari, go to “Safari” and untick “Block pop-up windows”:

Clearing the Cache

Once you have disabled the Pop-up Blocker, you may find that resources are still not opening.

Firstly try a forced refresh, by pressing "Ctrl+F5", to see if this makes any difference. If not, it may be necessary to clear your cache.

Note: for both Windows & Apple Macintosh browsers, you do not have to clear your saved passwords, auto-filled data, download history, unless you want to.

To clear your cache on a Windows PC, simply press "Ctl+Shift+Delete" to bring up the "Delete Browsing History" option in your browser. From here you can then delete the appropriate history files.

Internet Explorer:

Chrome:

Firefox:

In Safari, go to "Safari" and select "Empty Cache”, then click “Empty”:

For any other web browser on an Apple Macintosh, press "Shift+Command+Delete" to bring up the "Delete Browser History" option then delete the appropriate history files.

Allowing pop-ups on iPad

To enable pop-ups on iPad, select “Settings” on the main screen:

Scroll down the left-hand menu to “Safari” and select it:

Beside “Block pop-ups” on the right-hand part of the screen, there will be a switch. Drag this switch to the right. It should turn from green to white:

Finally, scroll down further to “Clear cookies and data”. Click “Clear” in the pop-up that appears:

Even after you have enabled pop-ups in Safari, a prompt like this will appear when you try to open resources on an iPad:

Click “Allow” to allow the resource to open in a new window. If you click “Block”, you will not be able to view the resource.

If you continue to have problems after following these instructions, try restarting your iPad.